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Customer Charter Achievement 2023 (Third Quarter)

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Services

Adherence to term time / standard charter

Non-compliance with duration / standard of customer charter

Amount Services 

which given

Number compliance

to standard

Percentage

compliance

to standard

The number is not

compliance

to the standard

Above percentage

non-compliance

to the standard

1. Complaint Management within 7 days

23

100% 

 0

0%

23 Applications

2. Ensure payment of bills and invoices will be made within no more than fourteen (14) days from date of receipt of complete documents.

 0

0% 

 0

0%

0 Bill

3. Provide technical advice / feedback in land development no more than twenty one (21) days

 25

100%

 0

0%

 25 Application

 i. Flood Management

 13 Complaint

 100%

Complaint

 0%

13 Done

ii. Management of Rivers and Coastal Zones

 10 Complaint

 100%

 0 Complaint

0%

10 Done

iii. Water Resources Management and Hydrology

 0 Complaint

 0%

Complaint

0%

Done

 iv. Stormwater Management

 2 Complaint

 100%

 0 Complaint

 0%

Done 

Terengganu State Irrigation and Drainage Department, Level 6, Wisma Negeri, 20626 Kuala Terengganu


No. Tel  : 09 - 6220050 | 09-6233008
Email : jpstrg@terengganu.gov.my

Disclaimer:- Terengganu State Irrigation and Drainage Department will not be responsible for any damage caused by the use of any information on this website.

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