Customer Charter Achievement 2024 (Second Quarter)
- Posted By Super User
- Customer Charter Achievement
|
Services |
Adherence to term time / standard charter |
Non-compliance with duration / standard of customer charter |
Amount Services
which given
|
||
|
Number compliance
to standard
|
Percentage
compliance
to standard
|
The number is not
compliance
to the standard
|
Above percentage
non-compliance
to the standard
|
||
|
1. Complaint Management within 7 days |
20 |
100% |
0 |
0% |
20 Applications |
|
2. Ensure payment of bills and invoices will be made within no more than fourteen (14) days from date of receipt of complete documents. |
0 |
0% |
0 |
0% |
0 Bill |
|
3. Provide technical advice / feedback in land development no more than twenty one (21) days |
22 |
100% |
0 |
0% |
22 Applications |
|
i. Flood Management |
10 Complaint |
100% |
0 Complaint |
0% |
10 Done |
|
ii. Management of Rivers and Coastal Zones |
10 Complaint |
100% |
0 Complaint |
0% |
10 Done |
|
iii. Water Resources Management and Hydrology |
2 Complaint |
0% |
0 Complaint |
0% |
2 Done |
|
iv. Stormwater Management |
0 Complaint |
100% |
0 Complaint |
0% |
0 Done |
