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Services

Adherence to term time / standard charter

Non-compliance with duration / standard of customer charter
Amount Services 
which given
Number
compliance
to
standard
Percentage
compliance
to
standard
The number is not
compliance
to the standard
Above percentage
non-compliance
to the standard
1. Complaint Management within 7 days
40
100% 
 0
0%
40 Applications
2. Ensure payment of bills and invoices will be made within no more than fourteen (14) days from date of receipt of complete documents.
 0
0% 
 0
0%
0 Bill
3. Provide technical advice / feedback in land development no more than twenty one (21) days
 35
100%
 0
0%
 35 Application
 i. Flood Management
 15 Complaint
 100%
Complaint
 0%
15 Done
ii. Management of Rivers and Coastal Zones
 15 Complaint
 100%
 0 Complaint
0%
15 Done
iii. Water Resources Management and Hydrology
 0 Complaint
 0%
Complaint
0%
Done
 iv. Stormwater Management
 5 Complaint
 100%
 0 Complaint
 0%
Done 

Terengganu State Irrigation and Drainage Department, Level 6, Wisma Negeri, 20626 Kuala Terengganu


No. Tel  : 09 - 6220050 | 09-6233008
Email : jpstrg@terengganu.gov.my

Disclaimer:- Terengganu State Irrigation and Drainage Department will not be responsible for any damage caused by the use of any information on this website.

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