Customer Charter Achievement 2023 (First Quarter)
- Posted By Super User
- Customer Charter Achievement
User Rating: 5 / 5
|
Services |
Adherence to term time / standard charter |
Non-compliance with duration / standard of customer charter |
Amount Services which given |
||
|
Number compliance to standard |
Percentage compliance to standard |
The number is not compliance to the standard |
Above percentage non-compliance to the standard |
||
|
1. Complaint Management within 7 days |
30 |
100% |
0 |
0% |
30 Applications |
|
2. Ensure payment of bills and invoices will be made within no more than fourteen (14) days from date of receipt of complete documents. |
0 |
0% |
0 |
0% |
0 Bill |
|
3. Provide technical advice / feedback in land development no more than twenty one (21) days |
20 |
100% |
0 |
0% |
20 Application |
|
i. Flood Management |
10 Complaint |
100% |
0 Complaint |
0% |
10 Done |
|
ii. Management of Rivers and Coastal Zones |
8 Complaint |
100% |
0 Complaint |
0% |
8 Done |
|
iii. Water Resources Management and Hydrology |
0 Complaint |
0% |
0 Complaint |
0% |
0 Done |
|
iv. Stormwater Management |
2Complaint |
100% |
0 Complaint |
0% |
2 Done |
