Customer Charter Achievement 2022 (Second Quarter)
- Posted By Super User
- Customer Charter Achievement
User Rating: 5 / 5
|
Services |
Adherence to term time / standard charter |
Non-compliance with duration / standard of customer charter
|
Amount Services
which given
|
||
|
Number
compliance
to
standard
|
Percentage
compliance
to
standard
|
The number is not
compliance
to the standard
|
Above percentage
non-compliance
to the standard
|
||
|
1. Complaint Management within 7 days
|
40
|
100%
|
0
|
0%
|
40 Applications
|
|
2. Ensure payment of bills and invoices will be made within no more than fourteen (14) days from date of receipt of complete documents.
|
0
|
0%
|
0
|
0%
|
0 Bill
|
|
3. Provide technical advice / feedback in land development no more than twenty one (21) days
|
30
|
100%
|
0
|
0%
|
30 Application
|
|
i. Flood Management
|
15 Complaint
|
100%
|
0 Complaint
|
0%
|
15 Done
|
|
ii. Management of Rivers and Coastal Zones
|
15 Complaint
|
100%
|
0 Complaint
|
0%
|
15 Done
|
|
iii. Water Resources Management and Hydrology
|
0 Complaint
|
0%
|
0 Complaint
|
0%
|
0 Done
|
|
iv. Stormwater Management
|
5 Complaint
|
100%
|
0 Complaint
|
0%
|
5 Done
|
