Customer Charter Achievement 2023 (fourth Quarter)

Services	Adherence to term time / standard charter		Non-compliance with duration / standard of customer charter		Amount Services which given
Services	Number compliance to standard	Percentage compliance to standard	The number is not compliance to the standard	Above percentage non-compliance to the standard	Amount Services which given
1. Complaint Management within 7 days	24	100%	0	0%	24 Applications
2. Ensure payment of bills and invoices will be made within no more than fourteen (14) days from date of receipt of complete documents.	0	0%	0	0%	0 Bill
3. Provide technical advice / feedback in land development no more than twenty one (21) days	25	100%	0	0%	25 Application
i. Flood Management	12 Complaint	100%	0 Complaint	0%	12 Done
ii. Management of Rivers and Coastal Zones	10 Complaint	100%	0 Complaint	0%	10 Done
iii. Water Resources Management and Hydrology	3 Complaint	0%	0 Complaint	0%	3 Done
iv. Stormwater Management	0 Complaint	100%	0 Complaint	0%	0 Done

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